Thirdera’s Attentive: Advanced Phishing Response solution leverages ServiceNow’s Security Incident Response (SIR) User Reported Phishing application, workflow automation and 3rd party integrations to customer tools, to create an automated end-to-end phishing process to reduce the manual labor, time to contain, and resolve phishing incidents. It is based on best-practice, automated approach and documented phishing playbooks. It consolidates submitted phishing incidents, automates many manual steps, surfaces enriched threat data, and provides a single workspace to track, manage, and contain phishing events.

Results/Outcomes:

- Efficient and consistent data-driven defense with automated threat correlation across multiple systems​
- Reduced time to contain and automated campaign analysis & aggregation with single click containment and remediation​
- Significant reduction in manual activity at all parts of the workflow, leading to up to 95% of manual task reduction for User Reported phishing

Functional Features:

- Recommended Phishing Response process with best-practice integration points​
- Automated Campaign Aggregation​
- Documented Phishing process flow

Technical Features:

- Automated Campaign Aggregation​
- Targeted analysis, containment and resolution automation​
- Repeatable phishing playbook for both automated and manual tasks