With InSource’s Professional Services Offering and ServiceNow, customers gain critical insight into potential engagements, their impact on resources, and the profitability of those engagements. The offering helps organizations streamline resource allocation and get visibility of how sales impact their resource demand, that leads to greater gross profit. Integrated systems, automated work processes, and enhanced reporting increase efficiency and enable positive user experience. It also provides a starting point to integrate with a CRM with suggested mappings to allow to use demand management to provide a PSO workflow that highlights resource needs for projects in the sales pipeline. 

Results/Outcomes:

- Better resource management: Improved resource reporting that is updated in real time.
- Enhanced data insight and reporting: Enables executive leaders to make quicker, better decisions.
- Increased customer satisfaction and value: Higher customer satisfaction with better score reflection and repeat business.

Functional Features:

- Enhanced view of tasks to resources
- Robust financial reporting
- Magnified emphasis on resources actuals, allocations, demand

Technical Features:

- Project Resource Planner
- Pre-built transform map with CRM
- Proper modification to demand management to account for a more PSO oriented workflow