Thirdera's CitizenKey offering transforms the service delivery for a more responsive government and elevates the constituent's experience with an omnichannel model. CitizenKey helps state agencies to provide persona-based services to their constituents and other interested parties. Increase customer satisfaction and the state agent's efficiency with consumer-grade Constituent Portal, purpose-built service offering, digital voice, and multistage web forms. Together, ServiceNow and Thirdera guide government agencies as they accelerate their digital maturity to help more citizens faster. 

With CitizenKey, you can:

- Elevate the user experience. Provide a simplified interface that enables effortless engagement and rapidly resolves their requests.
- Reduce complexity with omnichannel integration. Transform service delivery models with a unified platform that seamlessly integrates with other system.
- Advance operational efficiency. Consolidate service delivery on one platform to standardize, automate, and scale internal processes across departments.

Functional Features:

- Modern constituent portal
- Pre-built Service offering
- Native voice and SMS support
- Multistage constituent friendly web form

Technical Features:

- Scalable and persona-based service offering
- Large attachment ingestion
- Built on the NOW Digital public sector data model