Finance Operations Service Delivery provides a set of COE (Finance Center of Expertise) applications to help deliver a digital experience for employees to interact with the services offered by their finance business unit.

The suite includes the following applications:

- **Finance Operations Request Management** : Provide finance operations teams to pre-configure steps for finance operations-related requests. Track day-to-day services they are delivering to the business.
- **Finance Center of Expertise (FCOE):**
- Accounts Receivable
- Billing
- Collection

- Accounts Payable
- Expense inquiry
- Invoice inquiry

- Payroll
- Deal Desk

- Contract review
- Integrate with Legal Services Delivery process

- Procurement

- Event inquiries
- HW and SW purchase inquiries
- Digital Marketing and Other marketing inquiries
- Cowork, Lease, Office Suppliers and Utilities inquiries

Key capabilities:

- A stand-alone scoped application that can integrate with other ServiceNow or non-ServiceNow applications 
- Streamline daily tasks and activities instead of email alias box queue management
- Omnichannel experience (phone, chat, virtual agent, a self-service portal, and email) for their organization
- Leverage ServiceNow capabilities and digitize their service offering to the organization
- Finance Team workspace to manage requests and tasks, ultimately identifying process efficiency and automation
- Ability to run reports and dashboard for team members, managers, and executives
- Process Automation with integration with finance systems

- Finance Portal
- Finance Departmental Queues
- Finance Center of Expertise (COE) Management
- Finance Services (Catalog)
- Provides abilities to manage Finance Operations efficiently