Everbridge Suite
Everbidge IT Alerting: Reducing the time it takes to resolve IT issues and restore IT services
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About
Global, multimodal messaging allows you to easily keep customers, partners and other stakeholders informed during critical incidents to minimize inbound call center volume, quickly put the response team in place, and ensure key executives are kept in the loop. In an effort to automate processes for IT Alerting, Everbridge is offering a ServiceNow certified connector application to integrate key features of ServiceNow and Everbridge. These features include contact and group synchronization, incident alerting and management, and reporting of all Everbridge notification events within the relevant ServiceNow incidents. By using the Everbridge connector application, you can ensure that when critical incidents occur, the right on-call resources are notified and escalations take place to reduce the response time.
Key Features
- MULTI-MODAL ALERTING: Notification recipients will be reached through multiple modalities such as email, push notification, SMS text and voice.
- TRUE SCALABILITY AND GLOBAL REACH: Built to deliver millions of messages around the world at the same time, the Everbridge platform is tested daily and trusted by the most demanding Federal, State, Military, Healthcare and corporate customers.
- AUTOMATIC ASSIGNMENT AND ESCALATION: Assign users based on their response and track it in the ServiceNow Incident “Assigned To” section. If nobody responds, automatically escalate to individuals, groups or on-call resource based on customizable and self configurable rules.
- DETAILED PERFORMANCE REPORTS: All Everbridge notification details and delivery details are available for reporting. ServiceNow users know what incidents were launched from Everbridge and what delivery paths were used to reach contacts. Users can also see who responded through which delivery paths at what time.
- EASY TO USE TEMPLATES: No need to code template – use ‘drag and drop’ conditional logic and tokens to build flexible templates.
- CONTACT AND GROUP SYNCHRONIZATION: The integration with ServiceNow allows for easy contact and group synchronization from ServiceNow to Everbridge. Contacts are uploaded to Everbridge using in-memory file and is not stored anywhere.
- SIMPLE TO CONFIGURE: The integration with ServiceNow is completely self configurable. ServiceNow administrators can define the conditions under which an Everbridge incident will be launched. The conditions can be configured based on any of the ServiceNow incident fields.