Unite franchise operations to drive business value with Future Franchise Services from ServiceNow and Capgemini. This modern, omnichannel solution connects frontline workers with back-office functions for seamless operations and happier customers.

Results/Outcomes:

- Enhance franchisee experiences. Eliminate “the run around” and improve resolution times with omnichannel support for the fast-paced franchise environment.
- Improve franchisee efficiency. Accelerate time to value by connecting operations on a single platform with flexible technology and streamlined processes.
- Empower employees. Build brand loyalty with a customer-centric approach—supported by real-time data and easy-to-understand dashboards.

Functional Features:

- Mobile / Franchisee Portal​
- Dashboards​
- Franchisee service management​
- Intelligent store operations​
- Contract and entitlement management​
- Parts management and repair loop

Technical Features:

- Automated routing​
- IoT and proactive monitoring​
- CMDB (IT & non-IT) predictive intelligence​
- Appointment scheduling and dispatch