Hexaware’s Tensai®, enabled by ServiceNow, is an integrated hyper-automation platform that helps enterprises adopt end-to-end automation across their IT & business processes while having complete visibility on ROI. It is an AI/ML-powered solution that delivers optimized organizational agility, efficiency, and experience with persona-driven actionable business insights, ensuring the quality, security, and scalability of enterprise services.

Results/Outcomes:

- Centralized AI engineering. Significant effort reduction due to increased automation of IT & business processes across the enterprise.
- Persona views & insights. Empower executives, managers, and end-users with astute decision-making abilities with persona-based actionable insights.
- Predictive AIOps. Improve service availability, customer satisfaction, and agility with business by preventing impacts and automating resolutions.

Functional Features:

- Centralized AI Engineering
- Persona Views
- Predictive AIOps
- Enterprise Discovery
- Identity Orchestration
- Robust Partner Ecosystem

Technical Features:

- Multitenancy
- Microservices-based architecture
- Citizen Development