Beyond20’s Cherwell migration offering enables a risk-free migration of Cherwell Service Management (CSM) and Asset Management (CAM) to ServiceNow, while ensuring confidentiality, integrity, and availability of legacy data. Beyond20’s deep knowledge of both Cherwell and ServiceNow removes the pain, disruption, and risk associated with the migration process and allows the new platform to retain all desired functionalities and none of the limitations.

Results/Outcomes:

- Preserve data integrity. Maintain the right relationships and data integrity while moving attachments, journals, major objects, and other critical data.
- Migrate with no business disruption. Expand on what the new ITSM is capable of, without any service disruption.
- Safely retain One-StepTM Actions. Access legacy data without compromising the improved reporting in ServiceNow and recreating Cherwell limitations on the new platform.

Functional Features:

- Ensure continued compliance with SOX and FOIA data retention requirements
- Continued access to legacy data
- BPC expertise in both Cherwell and ServiceNow to ensure optimal customer outcomes

Technical Features:

- Migrates incidents, problems, knowledge, and change records
- Migrates all record attachments
- Migrates Cherwell journal entries
- Stores legacy data separately so as to not pollute current metrics