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Invoice Case Management

Invoice Case Management

by Service-now.com

Expedites invoice inquiry resolution by improving collaboration between accounts payable team and suppliers

0 installs 0 reviews v13.1.4 Scoped Application Free
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Invoice Case Management enables accounts payable teams to manage, review, and support suppliers and employees with invoice-related queries. This helps the team increase productivity, resolve inquiries faster and improve the supplier experience.

Key Features

- Manage and prioritize cases and inquiries​ in a single system of action
- Deflect inquiries and route to the right agents for faster resolution
- Enable suppliers to manage invoices, inquiries and collaborate with customers using omni-channel self-service capabilities
- Universal request support for invoice case management

Version History (14)
v13.1.4 2026-08-07 19:18:35
This release includes fixes for reported defects to improve product stability.
v13.0.1 2026-06-16 17:11:42
Sourcing & Procurement Operations now integrates natively with Universal Request, enabling out-of-the-box cross-department transfers, restricte...
v12.0.2 2026-03-12 16:05:38
Converted FSC Universal Request (UR) and the app‑fsc‑ur‑common components into Fluent applications to improve maintainability and developer experie...
v11.3.3 2026-08-07 19:20:30
This release includes fixes for reported defects to improve product stability.
v11.2.1 2026-06-16 17:11:22
Sourcing & Procurement Operations now integrates natively with Universal Request, enabling out-of-the-box cross-department transfers, restricte...
v11.1.2 2026-03-12 16:05:01
Converted FSC Universal Request (UR) and the app‑fsc‑ur‑common components into Fluent applications to improve maintainability and developer experie...
v11.0.7 2025-12-11 12:10:26
The Universal Request (UR) capability for Accounts Payable (AP) invoice case management, enabling internal employees and suppliers to raise and tra...
v10.0.1 2025-07-31 16:21:29
In this release AI search is enabled in workspace and portal for searching the records more effectively. This unified AI search brings all the data...
v9.3.11 2026-08-07 19:20:10
This release includes fixes for reported defects to improve product stability.
v9.3.5 2026-06-16 17:11:01
Sourcing & Procurement Operations now integrates natively with Universal Request, enabling out-of-the-box cross-department transfers, restricte...

+ 4 more versions

ID: e1463d934f111110bcc53c0988c714e5 · Published: Aug 2026 · Updated: Sep 09, 2026