Invoice Case Management
Expedites invoice inquiry resolution by improving collaboration between accounts payable team and suppliers
0 installs
0 reviews
v13.2.4
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-24 (0 installs)
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About
Invoice Case Management enables accounts payable teams to manage, review, and support suppliers and employees with invoice-related queries. This helps the team increase productivity, resolve inquiries faster and improve the supplier experience.
Key Features
- Manage and prioritize cases and inquiries in a single system of action
- Deflect inquiries and route to the right agents for faster resolution
- Enable suppliers to manage invoices, inquiries and collaborate with customers using omni-channel self-service capabilities
- Universal request support for invoice case management
- Support email exclusion rules for case creation
- Manually reopen closed case
Version History (16)
v13.2.4
2026-09-10 19:19:51
Support email exclusion rules for case creation: Enable AP teams to define and auto-enforce email suppression rules that filter non-invoice e...
v13.1.4
2026-08-07 19:18:35
This release includes fixes for reported defects to improve product stability.
v13.0.1
2026-06-16 17:11:42
Sourcing & Procurement Operations now integrates natively with Universal Request, enabling out-of-the-box cross-department transfers, restricte...
v12.0.2
2026-03-12 16:05:38
Converted FSC Universal Request (UR) and the app‑fsc‑ur‑common components into Fluent applications to improve maintainability and developer experie...
v11.4.5
2026-09-10 19:20:01
Support email exclusion rules for case creation: Enable AP teams to define and auto-enforce email suppression rules that filter non-invoice e...
v11.3.3
2026-08-07 19:20:30
This release includes fixes for reported defects to improve product stability.
v11.2.1
2026-06-16 17:11:22
Sourcing & Procurement Operations now integrates natively with Universal Request, enabling out-of-the-box cross-department transfers, restricte...
v11.1.2
2026-03-12 16:05:01
Converted FSC Universal Request (UR) and the app‑fsc‑ur‑common components into Fluent applications to improve maintainability and developer experie...
v11.0.7
2025-12-11 12:10:26
The Universal Request (UR) capability for Accounts Payable (AP) invoice case management, enabling internal employees and suppliers to raise and tra...
v10.0.1
2025-07-31 16:21:29
In this release AI search is enabled in workspace and portal for searching the records more effectively. This unified AI search brings all the data...
+ 6 more versions
ID: e1463d934f111110bcc53c0988c714e5 · Published: Sep 2026 · Updated: Oct 24, 2026