BT Incident Management Integration
by British Telecommunications plc
An easy and secure way for you to manage and prioritise incidents with BT.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 4 | -4 |
About
You can quickly provide and receive real time updates on your incidents, safe in the knowledge that it is secure and fully integrated with BT.
**Important:** BT Incident Management Integration is only for customers that **don’t subscribe** to ServiceNow Customer Service Management.
Key Features
• Quick and easy way to raise and manage your incidents.
• See the latest incident updates from BT in real time.
• See proactively raised incidents by BT.
• No need to spend time calling an agent for an update.
• Be confident that your data is being treated securely by BT.
• No integration required, just add the app into your SNOW instance.
• IncidentTask level bonding functionality has been enabled for the customers to build the bond with BT.