Evora's Field Service Management Transformation offering based on ServiceNow improves customer satisfaction, increases process efficiency and maximizes asset uptime. The methodology is based on the experience of over 800 successful digital transformation projects and ServiceNow’s Now Create best practices. The offering enables organizations with best practices for moving from manual processes to digital workflows that allow for greater visibility into technician operations and customer delivery. It helps to connect field service with other teams and mobile tools to quickly respond to and prevent issues, thus ensuring the safety _of both customers and workers._

Results/Outcomes:

- Fast Start. Plan holistically, start with a pilot
- Strategic Rollout. Pain-free global rollout, process standardization
- Continuous Improvements. Drive innovation, ensure stability

Functional Features:

- Mobile/Desktop
- Dashboard & Reporting
- Process Automation
- Predictive Intelligence
- Performance Analytics
- Intelligent Task Recommendations
- Planned Maintenance
- Virtual Agent
- Dynamic Scheduling
- Dispatcher Workspace 

Technical Features:

- Skill-based routing
- Intelligent assignment
- AI search experience
- Offline technician workflows
- Automated scheduling & dispatching
- Workflow Aware Escalations
- Low code/No code guided process automation
- Crew location monitoring