Power your technology services to increase the pace of business advancement with outside-the-box value. This is not usually what comes to mind when IT prepares to deploy new technologies. Why not expedite the core implementation activities, spend more time on transforming the business and get to production quickly? That’s the strategy and methodology behind KPMG Powered IT with ServiceNow, the latest addition to the KPMG Powered Enterprise suite of solutions. Leveraging experiences and lessons learned from deploying ServiceNow to transform the business of IT across hundreds of clients. The offering decreases time to value and mitigates risks.

KPMG Powered IT helps IT organizations accelerate transformation by starting with and expanding upon pre-packaged, leading practice solution. The offering includes key capabilities, across ITSM, ITOM, ITAM (HAM & SAM), and SPM.

Results/Outcomes:

- Optimize & Protect.  Align IT with business outcomes to provide speed to value and accelerated decision-making
- Innovate & Support.  Understand business needs and demand, drive innovation and manage the service portfolio
- Automate & Deliver.  Plan, build, deploy and provide services to the business and to end users via efficient processes and a positive user experience

Functional Features:

- IT processes, policies and procedures
- Target IT operating models
- ITSM & ServiceNow governance
- IT Transformation methodology
- Agile delivery processes and tools
- Service request and catalog models
- Business service mapping
- Hypercare and managed services
- Operational metrics and KPIs

Technical Features:

- Foundational and CMDB data models
- Design specs and stories
- Integration specs & test scripts
- Pre-engineered, purpose built features and stories
- ServiceNow architecture
- Stakeholder analysis tools
- ITSM specific OCM techniques
- IT roles & responsibilities
- Training plans and collateral