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Predictive Intelligence for User Reported Phishing

Predictive Intelligence for User Reported Phishing

by Service-now.com

Increase security analyst productivity and reduce user reported phishing incidents resolution time with machine learning.

0 installs 0 reviews v10.5.0 Scoped Application Free-ish (consumes 3 tables) 3 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 14 -14
543 days of no change
2024-10-30 13 +1

About

This Predictive Intelligence application enables increased productivity for security analysts and reduced resolution time of phishing attacks with machine learning that automatically categorizes user-reported phishing incidents.

Machine learning models trained on your organization's historical user-reported phishing reports are used to predict new submissions. Analysts are presented with the results and a confidence score to enable quicker decision-making. Workflows on prediction results and confidence scores can automatically disposition security incidents reducing the triage burden on incident response teams.

Key Features

The supported capabilities include :

1. Machine learning model trained on the organization's user-reported phishing incidents for higher prediction accuracy.
2. Import of training data from custom sources (custom tables) or import through a CSV file for faster time to value.
3. Machine learning prediction results (Legitimate or Suspicious) on security incidents in real-time with confidence scores for the analyst to review and act.

Version History (2)
v10.5.0 2026-06-16 16:44:40
Changed  Updated Non-Glide Cobalt Raven ACLs for Security Incident Response.
v10.3.7 2024-09-10 14:26:30
Fixed: Error when saving sn_sir_ml_urp_config with custom close code Predictive Intelligence for phishing emails not working in some cases   ...
ID: 00c0a5731b26b740a8f18775cc4bcb76 · Published: Jun 2026 · Updated: Sep 09, 2026