Tryvium Desk for Teams
by E*Pro Technologies LLC (d/b/a Sensiple)
Tryvium Desk fuses Chatbots, AI, & Agent routing & more to turn your agents into heroes...
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 7 | -7 |
| 18 days of no change | ||
| 2026-04-08 | 8 | -1 |
About
Tryvium Desk powers up your existing investments on Teams by adding features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc... It also enables you to automate repetitive tasks using a chatbot. Tryvium desk for teams provides integration with Servicenow in Teams tab to empower agents with 360 degree view of customer profile and servicenow tickets. Tryvium features a full blown real-time dashboard that helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
Note: This is a free Teams-Servicenow integration app when you purchase Sensiple Tryvium Desk for Teams product. Please contact [email protected] for any queries.
Key Features
- Chatbot Visual IVR
- Live Agent Routing
- File Sharing
- Queue Position
- Agent Chat Invite
- Routing Strategy
- File sharing
- 360° view of end user
- Canned Response
- Chat Transcript
- Create/Update Tickets
- Conference Invite
- End Chat
- Manage Agents
- Manage Bots
- Manage Skill groups
- Manage Visual IVR
- Dashboard
- Reports
- Access/Privileges
- Forced Routing