Advania Connected Aftermarket optimizes digital workflows for the industrial aftermarket to create great experiences and unlock productivity for the industrial manufacturing sector. The offering helps manufacturers improve their customer experience, increase technician efficiency, and reduce MTTR. With Advania Connected Aftermarket, manufacturers can realize increased servitization-driven revenue from proactive sales leads and better case handling efficiency.

Results/Outcomes:

- Consolidate point solutions, manual processes and dependencies: Remove inefficiencies that hinder transformation.
- Improve customer expectations on digital services: Move to servitization to increase the aftermarket lifetime value.
- Drive visibility into untapped data to drive innovation: Proactive service management enabled by IoT data with a focus on innovation and a rapid time to market.

Functional Features:

- Dealer/Reseller support
- Workshop operations
- Proactive product data monitoring
- Fleet Management
- Downtime management
- Campaigns
- Claims and Warranty management
- Quality Management (Six Sigma DMAIC, 8D, more)
- Rule Engine
- Proactive Maintenance

Technical Features:

- Workflow & Flow designer
- CMDB
- Service Level Agreement
- Knowledge Management
- Reports
- Google Maps integration
- IoT