GRC: Virtual Agent
Intelligent assistant to improve the experience of everyday employees
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v19.1.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 17 | -17 |
About
The ServiceNow GRC Virtual Agent is an intelligent assistant that improves the user experience for employees, addressing experiences that slow down work. Employees are guided through the process of making standard requests from reporting a risk event to requesting a policy exception with simple prompts in plain English. They can conveniently gain access to the virtual agent chatbot from the Service Portal.
Key Features
- Report risk events using the ServiceNow Chatbot.
- Request a policy exception using the ServiceNow Chatbot.
Version History (1)
v19.1.0
2024-11-07 15:58:15
[Fixed]
Report risk event now available only for IRM Enterprise users and no longer appears for IRM Professional users.
ID: e00c596e539333004714ddeeff7b1208 · Published: Nov 2024 · Updated: Sep 09, 2026