The most complete & sophisticated search on the ServiceNow platform. OneSearch offers all of your search sources, consolidated into a powerful UI you can use anywhere you work in ServiceNow.

_Unlimited Data Sources_

- OneSearch brings together any data source, internal or external to ServiceNow, with a unified user experience.
- Data sources may have unique displays, filters, and actions so that they can most efficiently be consumed by your users.

_Unlimited Capabilities_

- OneSearch provides pre-built actions so that one-click resolution is a reality. Create custom actions to automate your workflow.
- OneSearch utilizes the best search technology for each data source, whether it be Zing, AI, or a specialized search engine.

_Unified Configuration & Experience_

- OneSearch works across forms, portal, and workspace, providing a familiar experience for your users and technicians wherever they work.
- Configure OneSearch once and deploy it across any application or UI in ServiceNow, optimizing your valuable development time.

_Amazing Analytics_

- OneSearch provides granular logs to show what your users search for and where results fall short, enabling you to understand the user journey and optimize search & Knowledge.

Key features, borne from years of feedback from you, the customer:

- **Unified Search UI:** OneSearch works on Forms, Agent Workspace, and Service Portal, providing a consistent experience for your users.
- **Flexible Search:** Utilize OneSearch's unique search algorithms or ServiceNow's cutting edge AI Search.
- **Intuitive User Interface** : The next generation OneSearch UI is familiar but evolved to provide more information and a modern look. Sample searchers, sections, actions, and skins are included to quickly achieve your search needs.
- **Inline Filtering & Ordering** : OneSearch provides intelligent inline filtering and ordering of results, helping your users to more easily hone in on the information they need.
- **Fully Customizable** : The OneSearch engine has been designed to allow powerful data qualification, data enrichment, custom CSS styling, and powerful HTML templates that drive the User Interface.
- **Integration with External Data Sources** : Gather search results from external sources. A google-integrated searcher section is included!
- **Logging & Analytics** : Logging of searches, conversions, and abandons is enabled natively, making it simple to understand what is working and what isn't so you can constantly improve.
- **Actions** : Build custom actions & buttons to control how users interact with search results and apply search results to records.

_Other features include:_

- _Granular control of searcher section & action visibility_
- _Honors ACLs, role-based access, and user criteria_
- _Granular control of search characteristics at the section level_
- _Dynamic result counts for all search sources_
- _Server-side pagination for maximum efficiency_
- _REST API for accessing OneSearch results from external systems_
- _New 'simple' configuration mode for sections, in addition to traditional scripting_
- _HTML templates available at multiple levels w/ CSS overrides at the skin level_
- _Compatible with Agent Workspace, Service Portal, standard forms, and service catalog in Portal_
- _Remembers actions performed for at-a-glance knowledge of ticket history_
- _Collapsible results panel leaves result counts visible but workspace clear_
- _Partial word search compatible with all languages_
- _Support for individual user preferences on the search display section_
- _Honors search stop words, synonyms, stemming, and more_
- _Advanced KB rendering, feedback, and analytics capabilities_
- _Contact us to receive a Formatter for the New Call or Ticket table_