Service Graph Connector for TeamViewer DEX
Create an information system and maximize your SAM/HAM investments. Empower your CMDB with reliable CI information.
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About
In most Organizations, CMDB implementations fail due to multiple data inputs, lots of data but little information, Stale / duplicate data. In almost every case, maintenance of a CMDB is an afterthought.
To mitigate these challenges, we have designed a federated Config Management System with minimal data populated into standard CMDB tables. The federated structure allows customers to pull related information(like software installed, processes running etc) about the device in real time, without permanently populating the CMDB tables.
The essence of our CMDB solution is - Create an Information system, rather than a data dump yard.
To accomplish this, we have integrated TeamViewer DEX Platform with ServiceNow to populate a few CMDB tables with hardware and software information.
Key Features
The **Service Graph Connector for TeamViewer DEX** integrates the TeamViewer DEX platform with ServiceNow CMDB, enabling automated ingestion, enrichment, and reconciliation of endpoint and software asset data. By leveraging Service Graph Connector capabilities, organizations can improve CMDB accuracy, enhance software asset visibility, and maintain a trusted source of endpoint intelligence across their IT ecosystem.
**Business Benefits**
- Improve CMDB completeness, accuracy, and reliability.
- Enhance Software Asset Management outcomes with enriched software inventory and usage data.
- Gain real-time visibility into endpoint health, configuration, and software deployment.
- Strengthen IT operations through accurate device-to-user relationships.
- Complement existing discovery and asset management investments with real-time endpoint intelligence from TeamViewer DEX.