OpsRamp Hybrid Infrastructure Monitoring and AIOps Platform
Troubleshoot and remediate critical incidents with OpsRamp's integration for ServiceNow ITSM and CMDB
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About
Handling service disruptions at enterprise scale is no easy task. You need to quickly identify, investigate, inform, and fix an IT outage before there’s any business impact. A SaaS platform powered by AIOps, OpsRamp's hybrid infrastructure monitoring solution has bi-directional ServiceNow ITSM integration and delivers faster and automated incident response and resolution for:
+ **Service health management.** Maintain service levels for critical IT services with contextual discovery and unified infratructure monitoring for legacy and modern workloads.
+ **Intelligent correlation.** Drive agile incident response by detecting patterns, identifying anomalies, and making sense of events across hybrid IT infrastructure.
+ **Faster incident response.** Resolve disruptions faster by reducing mean time to detection (MTTD) and mean time to resolution (MTRR) during service outages.
+ **Service remediation.** Coordinate, schedule, and manage the delivery of incident resolution activities across different IT domains and service delivery teams.
Key Features
OpsRamp's service-centric AIOps integrates with your ServiceNow ITSM to proactively address issues, reduce constant firefighting, and restore IT services in no time:
+ **Extract signal from IT event storms.** Send context-infused alerts to your ServiceNow ITSM so that incident response teams can just focus on the critical alerts that matter to your business.
+ **Seamless synchronization between ServiceNow ITSM and OpsRamp.** Any changes to ServiceNow incidents are automatically updated in OpsRamp and vice-versa. Avoid digital disruptions and maintain service levels with faster root cause analysis, intelligent noise suppression and proactive insights.
+ **Streamline incident collaboration.** Restore services faster with tailored notifications to your on-call staff. Automatically create incidents for high-priority issues and reduce the human time spent per alert with machine data intelligence.
+ **Continuous visibility**. Keep the data in your ServiceNow CMDB from going stale with OpsRamp's live asset inventory feeds for hybrid, multi-cloud, and cloud native environments