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Product and pricing rules

Product and pricing rules

by Service-now.com

Enables customers to define product and pricing rules with easy-to-use, table-based matrices

0 installs 0 reviews v10.3.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Product and pricing rules are a structured framework based on decision tables that define business rules for pricing and products. The framework includes rules for price adjustments and product offer eligibility. The rules are defined based on multiple criteria or attributes. These criteria can include dimensions such as sales channel, customer types, regions, and more. These dimensions can be defined using context variables. 

Key Features

- Set up price adjustments based on product configuration or bundles.
- Set up price adjustments based on non-product attributes.
- Set up default price list selection logic on quotes and orders.
- Set up default cost book selection criteria for quotes and orders.
- Set up product offer, catalog category, and catalog eligibility rules.

Version History (10)
v10.3.0 2026-06-16 16:34:05
Fixed: Performance enhancements Security fixes
v10.2.0 2026-05-05 14:36:26
New External ID field added to Context Variable, CostBook, and CostBook Line tables, read-only after initial save. Rule matrices now automatically...
v10.1.0 2026-04-09 15:15:33
Fixed Issue with published matrix not updating on published pricing plan. Issue with manual Pricing adjustments are not returned when pricing is c...
v10.0.0 2026-03-12 16:30:56
New Added Price Increase Defaulting Matrix for Ramp API & Renewal API Validation added for "Derived Pricing Matrix" rules
v9.1.0 2026-01-20 15:13:56
Fixed: Apply List Price or Base Price based on pricing plan price point. Incorrect pricing adjustments where multiple list price adjustments are c...
v9.0.0 2025-12-11 15:26:56
New Support for granular admin roles
v8.0.0 2025-10-14 16:04:09
New: Support for Pricing API to enable integration with CPQ Configurator and third-party applications
v7.0.0 2025-07-31 16:17:06
New Support for product attribute-based costing
v6.0.0 2025-05-01 12:59:54
Fixed Few minor defect fixes
v5.0.0 2025-01-30 14:44:39
New Performance improvement of pricing calls   Fixed How sequence is derived for Price Adjustments from Pricing Plan The price override adj...
ID: 2b32cbedb7953d10bcb5f561ae11a9e0 · Published: Jun 2026 · Updated: Sep 09, 2026