RealTix
Real-time Automated Ticket dispatch with intelligent workload management
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 56 days of no change | ||
| 2026-03-01 | 2 | -1 |
| 422 days of no change | ||
| 2025-01-02 | 1 | +1 |
About
1. Predicitive Intelligence based solution to predict the right assignment group and a best fit support engineer for an incoming incident or service request based on historical ticket data
2. Automated prediction of outages and automated tagging of similar incidents under a parent Major Incident if available or the oldest amongest the similar incidents is promoted as the parent
3. Assignment of tickets (Incidents & Service requests) to agents based on their availability and skill, abiding to Round-robin algorithm
4.Ability to create/update shift rosters either via ServiceNow On-call scheduling or through a manual upload of csv file via Service Catalog
5.System Property driven solution
Key Features
1. Assignment of engineers based on various parameters (Level of Engineer (L1, L2, L3), skillset and Availability)
2. Dynamic auto Assignment of tickets based on machine learning
3. Load balanced & skill based ticket assignment
4. Outage detection and tagging of similar incidents under an exisiting Major incident or any other similar incident
5. Ability to upload custom shift roster or the roster could be taken from on-Call Schedule if available in the instance