The KT app for (Major) Incident Management aims to make your incident, problem, and change teams successfully work together to restore service degradation and improve IT stability, leveraging the Kepner-Tregoe best-practice troubleshooting methodology.

Incident Managers and Incident coordinators are able to quickly document data as an incident unfolds, being reminded of what data has been collected, and what critical questions may still need to be asked, keeping information visible at a glance.

Technical team leads and SMEs would contribute, adding facts that quickly help everyone on a bridge/conference call understand the data they need to help them propose a superior solution, protect their fix, organize change management activities, and execute a plan.

Stakeholders can use the app to quickly review status, understand involvement, and prepare executive updates.

The KT app for Incident Management is available in combination with Kepner-Tregoe training.

* A quick download that allows you to use your KT skills instantaneously and start structured thinking within minutes
* Drives structured thinking and makes critical data visible at a glance
* Integrates with your standard Incident and Problem records
* Ensures automated hand-over of critical knowledge from IM to PM (when both KT plugins are being used)