Infosys Global Business Services (GBS), powered by ServiceNow, transforms the service experience for end-users across various business functions with standardized processes, unified portal, and a universal request. The offering offers an adaptable and scalable delivery model through predefined department-specific service catalogs that can be extended as per the organization's requirement. With inter-transferability of tickets, data-driven insights, customer feedback, and GBS-specific knowledge base, Infosys GBS delivers an efficient and transformational approach to drive business value.

Results/Outcomes:

- Unified portal: Allow users to raise a request through a unified portal page for different type of issues
- Universal request: Track a ticket based on unique universal request
- Pre-configured catalogs: Offer OOTB department-specific services with pre-configured request and support catalogs

Functional Features:

- Unified GBS Portal
- Universal Request ticket
- GBS Request Tracking
- Ticket Inter-transferability 
- Customer surveys/feedback
- Pre-build department specific catalog items
- GBS Services for Finance, Procurement, Supply Chain, etc.
- GBS Dept. specific dashboards
- Dept. specific knowledge base

Technical Features:

- Service Portal
- Universal Request
- Flow Designer
- Now Experience UI
- Reports & Dashboards
- Knowledge Management
- Integration with SAP systems
- Now Mobile App Capability