Streamline legal secretarial services with the Crossfuze Legal Secretarial Services Automation, powered by ServiceNow. Eliminate manual, inefficient intake, and routing processes, to improve utilization of resources. Gain insights into KPIs to identify bottlenecks and automation opportunities for repetitive tasks for the fee earners. This offering leverages the ServiceNow platform, allowing global access to administrative, paralegal, and research services. Law firms can improve lawyer satisfaction, make better staffing decisions, and maximize the impact of their resources.

Results/Outcomes:

- Improved service levels: Streamline the service request management process to allow lawyers to easily submit requests.
- Increased resource utilization: Automate request, workflow, and distribution of administrative, paralegal, and research services to maximize the impact of resources.
- Actionable Insights: Provide management with actionable insights into request volumes, service levels, and trends.

Functional Features:

- Easily submit secretarial services
requests
- Create and manage consistent request workflows
- Gain insight into service levels, bottlenecks, automation opportunities

Technical Features:

- Email request intake
- Portal request intake
- Manual group assignment
- Automatic group assignment
- Notification of task completion
- SLA and KPI monitoring