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Ticket-based IT Experience

Ticket-based IT Experience

by HappySignals OY

IT Experience Management for Ticket-based IT Services

0 installs 0 reviews v2.0.2 Scoped Application Request Price 5 tables

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

HappySignals IT Experience Management Platform helps enterprises to manage employee experiences with IT. IT leaders get a real-time understanding of how employees are experiencing IT services, and can make data-driven decisions to improve employee happiness and productivity.

Our Ticket-based IT Experience app provides an out-of-the-box integration between ServiceNow and the HappySignals ITXM Platform. ServiceNow users can measure and improve experiences with Ticket-based IT services, and other Enterprise Service Areas that your organization uses ServiceNow for.

Find out more about HappySignals Platform at: happysignals.com/it-experience-management-platform

**FEATURES**

HappySignals is packed with features to support enterprises in putting the IT Experience Management Framework (ITXM™) into practice:

- Quantify Happiness and Productivity with Ticket-based IT, and understand reasons why employees are unhappy or losing time
- Combine operational data from your ITSM tool with experience data from HappySignals for a holistic view of end-user experience
- Automated reports and real-time data sharing to get teams and stakeholders on the same page
- Intuitive drill-down analytics to identify improvement areas
- Heat maps to expose experience hotspots
- Organization Baseline and Global Benchmarks
- IT Support Profiles
- Built-in management of Objectives, Targets, Initiatives and XLAs in one place
- Intuitive platform interface designed to be used by anyone

Key Features

- Automated sending of Ticket-based IT surveys to employees upon ticket resolution
- Instant feedback loop in ServiceNow for IT teams and partners
- Widgets that give Service Owners an overview of employee experience with IT services
- Agent views for Service Desk Agents to see the feedback employees have given about their service
- Combine operational data from ServiceNow with experience data from HappySignals in real time for a holistic view of how employees feel about IT services
- Easy configuration for defining the data to be used in the integration

Version History (4)
v2.0.2 2026-07-09 07:36:45
Patch release to make the application compatible with ServiceNow Australia release. New cross-scope application access rights added to the applica...
v2.0.1 2025-10-03 09:30:00
Surveys sent by ServiceNow are now tracked within the application. New Application Menu with clearer structure New survey delivery channels In ...
v2.0.0 2025-06-23 05:59:59
Surveys sent by ServiceNow are now tracked within the application. New Application Menu with clearer structure New survey delivery channels In ...
v1.5.0 2023-05-15 11:33:48
Changes on date time handling in pull integration. Additions to HappySignals Feedback table Task response business rule and closure business rule ...
ID: cc99f269db7c5700dfd83c9b7c9619d5 · Published: Jul 2026 · Updated: Sep 09, 2026