I (the customer of ServiceNow) can use Blitzz Remote Visual Assistance for:

1. **Remote Video for Field Support:**
* To bring the SME's input to a field tech or a client whenever needed to avoid truck rolls, maximize first call resolution, reduce downtime and MTTR, and chronic issues. Ensure remote work is just as thorough as on-site work minus the travel time and associated delays and expenses.
* To help light-duty (injured techs and retiring techs continue contributing remotely with their experience-based wisdom.
2. **Remote Video for Customer Support:**
* Start a Remote Video Support session between Field Technicians and SMEs or for Customer Support Use Cases.
3. **Remote Video Inspections:**
* To remotely inspect a site over live video (visual inspection) before going onsite with the right tools and spare parts.
4. **Remote Video Training and Knowledge Sharing:**
* To train rookie technicians when they are stuck at any point in the workflow for installs, maintenance, or dismantling equipment.
* To harness tribal knowledge remotely and build a library of best practices and make every tech as good as our best tech.
5. **Smartglasses for REmote Support:**
* Connect with a technician in the field using Smartglasses and see what they see.

* No-App Download Video Call (1:1 and Group Video Calls)
* SMS, WhatsApp, Email Invites
* High-resolution image capture from live video
* Time-stamped images with accurate GPS locations
* Image markup and text annotation
* Pointer feature to point at things on the video call
* Remote zoom
* Optical Character Recognition (OCR) to extract text from images such as building address, product reference numbers
* Screenshare from Mobile and Desktop
* Call Recording
* Survey and Call Disposition at the end of the call
* Bandwidth optimized video
* Network quality display of participant’s network connection quality
* Integrations with other applications and much more…

Visit Blitzz website for more details: https://blitzz.co/features

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