**This is cora**

The innovative and future-oriented IT locker and digital vending machine cora is available round-the-clock and provides help in multiple cases; whether you need a new device, technical help or something specific adapted to your needs.

**Automated Processes**

The hardware system automates processes intelligently and relieves IT organizations by increasing their efficiency up to 80% and minimizing downtime by up to 70%. Furthermore, cora creates an innovative touchpoint for customers which ultimately results in positive user experiences. Its independence of time enables organizations to extend their support offer significantly.

**Different Use Cases**

In case of technical issues, users can easily retrieve notebooks, desktops, screens, smartphones, and accessories of all kinds: cora makes these available to the users via badge, PIN, or barcode. Moreover, electronic devices are updated continuously by cora through Wake-On-LAN (WOL) or the connection to a software distribution (for example SCCM) and, if needed, they are personalized to the user as well. Thus, the Field Support team and Service Desk equally benefit from less on-site operations while saving time.

**Business Model**

cora can be acquired as a rental or a purchase model. There are countless use cases for self-service that can be tailored to the organization’s needs. By navigating through a user-friendly touch panel, that is integrated into the automat, end-users and Field Support can withdraw or store hardware in just a few steps.

**Plug&Play UseCases**

- Use Case 1: Create Client Withdraw Task with linking of ServiceNow Task and cora Task including automated ticket documentation and Out-of-Stock handling via ServiceNow Incident Task
- Use Case 2: Create Client Return Task with linking of ServiceNow Task and cora Task including automated ticket documentation
- Use Case 3: Create Client Exchange Task with linking of ServiceNow Task and cora Task including automated ticket documentation and Out-of-Stock handling via ServiceNow Incident Task
- Use Case 4: Create Support Store Task with linking of ServiceNow Task and cora Task including automated ticket documentation
- Use Case 5: Create Support Withdraw Task with linking of ServiceNow Task and cora Task including automated ticket documentation

**Automation UseCases**

- Sync Staff and Badge data between cora Cloud and ServiceNow
- Automate existing Order or Request processes in ServiceNow FlowDesigner end to end with cora Flow Actions for fully automated asset ordering, approval and delivery
- Sync transaction data from cora Cloud to ServiceNow for automated reporting. Based on the data custom Dashboards can be built, automated ticket closure and routing based on cora Task status can be setup and existing Workflows can be end to end automated.

**Flow Designer**

- Create Client Task Withdraw, Store & Exchange
- Create Support Task Store and Withdraw
- Get Asset Types and Get Asset Type Available Quantity
- Get cora List and Get Users Preferred coraID
- Get Staff and multiple Staffs
- Update and Delete Staff
- Create Staff, Create Staff in Batch and Create Staff in Batch as Master Upload

**Installation & Configuration**

- One-Click-Install of full cora integration developed and maintained by cora technology solutions AG.
- Full OAUTH2.0 Integration (handled by ServiceNow) for encrypted Communication between cora Cloud and ServiceNow.
- Access Management of the Actions and UseCases on group level.
- Access Management of the UseCases on Task level.
- Whitelabeling of cora naming and changeable text messages and task documentation.