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Vonage Spoke

Vonage Spoke

by Service-now.com

Simplify and accelerate how you integrate with Vonage

0 installs 0 reviews v2.1.0 Scoped Application Free (integration tables[2] not counted) 2 tables
Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 16 -16
202 days of no change
2025-10-06 15 +1
70 days of no change
2025-07-27 14 +1
25 days of no change
2025-07-01 13 +1
113 days of no change
2025-03-09 12 +1

About

Provides spoke actions to automate the management of Call, SMS, and WhatsApp in Vonage.

Key Features

Account Management

- Get Account Balance

Call Management

- Attach Recording To ServiceNow Record
- Create Outbound Call
- Generate NCCO
- Get Call Details
- Look up Calls
- Play Audio into Call
- Play Text to Speech into Call
- Update Call

SMS Management

- Send SMS

WhatsApp Management

- Send Contact Message
- Send Location
- Send Media Message
- Send Text Message
- Send Text Message Using Template

SMS and Voice triggers

- SMS Accepted: Triggers when Vonage successfully accepts the outbound SMS request for processing.
- SMS Delivered: Triggers when the SMS message is successfully delivered to the recipient’s carrier or handset.
- SMS Failed: Triggers when the SMS message fails to be delivered due to an error or delivery issue.
- Voice Answered: Triggers when the outbound voice call is answered by the recipient.
- Voice Completed: Triggers when the voice call ends after completion (regardless of outcome).
- Voice Ringing: Triggers when the outbound voice call is ringing at the recipient’s device.

Version History (5)
v2.1.0 2026-06-16 16:04:26
Fixed - Streamline ACLs
v2.0.0 2026-04-09 14:15:04
New Added support for RCS messaging with new actions for text, media, and cards. Introduced new NCCO action types including Notify, Wait, Transfer...
v1.2.0 2025-12-11 11:44:38
Added 6 new external triggers for Vonage webhooks across Voice and SMS. Voice (Answer Webhook): New triggers for Ringing, Answered, and Completed ...
v1.1.5 2025-07-10 14:21:27
Fixed: Webhook callback URL encoding
v1.1.4 2024-10-03 15:19:07
Fixed: Fix for Usage of deprecated 3DES algorithm.
ID: 116ace270f011010adbf483f68767ee7 · Published: Jun 2026 · Updated: Sep 09, 2026