The Password Reset with Google Directory application expands ServiceNow's Password Reset framework to natively support Google Directory. Customers no longer need to rely on the extensibility of Password Reset and manually build Google Directory into their processes. Administrators can now quickly and easily create new processes for Google Directory to enable users and service agents to unlock users and reset passwords, right from ServiceNow.

This application leverages all existing Password Reset capabilities including supporting multiple verification methods, enabling password policies and password strength requirements, and enabling administrators to control feature availability.

Application components:

- New Credential Store Type record for Google Directory
- Sample Credential Store record
- Sample Process records for self-service and service desk
- New subflows and action to support the application automation:

- Subflow - Password Connection Test
- Subflow - Password Lock State
- Subflow - Password Reset
- Subflow - Password Unlock
- Action - Get Configuration Variables for Google Directory Reset Process

Password Reset Features:

- Enable or disable password reset
- Choose whether to provide a public URL for the process
- Choose whether to display a CAPTCHA
- Choose user identification type
- Define minimum number of required verifications
- Define if the user can choose from multiple verification methods
- Enable or disable a standalone account unlock process
- Either email or display a new autogenerated password
- Schedule enrollment reminders for users

NOTE: This application supports user unlock and password reset, but does not support Password Change processes.