Hagrid Diplomat is a micro service data integration platform that provides out of the box bidirectional integrations between ServiceNow and other ticketing systems, such as Remedy/Helix, Jira, Cherwell, Ivanti, HP, etc, - also Customer Service and Relationship Management tools such as SalesForce, MS-Dynamics and other toolsets.

Hagrid Diplomat is a low risk and cost effective alternate to investments in generic and heavy message buses and middleware or in-house development efforts.

Hagrid Diplomat has already proven to be a secure, functional and stable solution being leveraged in enterprise scale Banking, Financial and Government institutions to integrate with global scale service providers.

Hagrid developed the Diplomat Portal app for ServiceNow to enable administrators and support users to keep track of Diplomat instances, connectors, sync dates, audit records and log files. 

The portal app provides the capability to monitor the current operating status of Diplomat integrations and view instance configuration details.  It also provides access to other key information like audit summaries and log files for troubleshooting, allowing for more efficient monitoring and management.