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v1.2.0
Scoped Application
Free (integration tables[6] not counted)
6 tables
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 116 days of no change | ||
| 2025-12-31 | 2 | -1 |
About
Help Lightning is a provider of remote visual guidance software that enables companies to accelerate transformation of their customer service operations. The ServiceNow/Help Lightning integrated solution enables remote support, real-time collaboration and problem-solving for customer service agents to support internal users and external customers.
Key Features
- Connect with HELP Lightning users and customers
- Screenshots saved to the ticket
- Call log stored for tracking.
Version History (1)
v1.2.0
2025-06-03 14:58:28
Initial release including a call log and on-demand user grab.
Patch 1.1.7:
Upgraded to latest Help Lightning SDK
Added capability to auto-import ...
ID: 8b5d98d387bb641077a8b9d7cebb35ff · Published: Jun 2025 · Updated: Sep 09, 2026