Most companies are operating under traditional views of former employees as those in need of operational support -- employment verification, taxes, benefits, etc.

Leading organizations are realizing that the opportunities lie in targeting alumni as critical, viable, and valued assets in their corporate strategy.

This Employee Experience Pack contains an insight guide that provides suggestions on how to provide a great experience to Alumni and leverage them in processes like seasonal hiring. This pack is intended to be with ServiceNow offerings such as HR Service Delivery and the Alumni Service Center.

The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”