SightCall for ServiceNow combines SightCall’s industry-leading visual support platform with the power of ServiceNow. Experts see and guide field technicians remotely using live video from a mobile device with AR and AI technology. The enterprise-grade SightCall platform enables field service organizations to improve customer experience and reduce costs as they deliver innovative service with a competitive edge. The fully customizable SightCall platform is built on a secure global network that seamlessly integrates into ServiceNow for a complete view of the field service process.

* Integrated into the ServiceNow platform - Agents access SightCall directly from Agent Workspace
* Shorten repair time - Remote experts quickly assess issues and accurately guide the local technicians to speedy repair
* Eliminate unnecessary dispatches - Correct problems remotely before a technician is dispatched
* Increased First Time Fix rate - Ensure technican can confidently resolve issues with proper guidance, tools, and parts

Popular Features Include:

* Live Video
* Augmented Reality
* Live Pointer & Annotations
* URL Co-Browsing
* Remote HD Photos and Flashlight
* Geolocation and Timestamp
* Document Sharing
* Signature Collection
* Optical Character Recognition (OCR)