IBM Telco Service Order Management, powered by ServiceNow, provides CSPs with a standardized, catalog-driven, automated order management platform that unites systems and accelerates revenue realization. By standardizing on the ServiceNow platform for Order to Cash Management, Repair, and Workforce Management, CSPs can launch new, higher-margin revenue streams with faster time-to-market and extend order management to service assurance. The offering offers omni-channel engagement, service delivery orchestration through over 20 integrations and workflow automation, and advanced reporting and metrics capabilities.

Results/Outcomes:

- Enable faster transformation: Unite all systems required to bring new services to market—across CPQ, product catalog, order fulfillment, and billing.
- Launch services faster: Support new, higher-margin revenue streams with faster time to market for next-generation service offerings.
- Assure service delivery: Extend order management to service assurance with a holistic ‘platform of platforms’ approach.

Functional Features:

- Single Telco data model integrated with OSS/BSS
- Improved Self Service
- Integrated & personalized client experience
- Clear separation of Product, Services and Resources catalogs
- Automated fallout management 

Technical Features:

- COTS based SOA and ODA architecture
- Support for TM Forum OpenAPIs
- Support for ETSI Interfaces
- Provisioning and orchestration of physical and virtual resources
- Support for Multi-domain Service Order Orchestration