Enable automation, visibility, and operational intelligence by centralizing all data in ServiceNow. Our scoped app enables ServiceNow's digital workflow management and automation within VMware's vRealize Suite.  Integrates with vRA 7.X and 8.X, vRO, vCenter, vROps, NSX-T, and Horizon.

Check out our Guide to Enable ServiceNow's Digital Workflow Management and Automation in vRA in the supporting links and documents!

**PLEASE CONTACT US PRIOR TO INSTALLING.**

**CMDB Data Synchronization**

- Integrated with the ServiceNow Identification and Reconciliation Engine (IRE)
- Integrated with the ServiceNow credential store.
- Flexible framework that allows for population of custom data attributes and tables.

**OOTB integrations into VMware vRealize Automation 7.X and 8.X (vRA), vRealize Orchestrator (vRO), vRealize Operations (vROps) and VMware vCenter.**

CMDB

- Populates CMDB with relevant CIs and relationships from vRA
- Populates CMDB with relevant CIs and relationships from vCenter

Service Catalog Integration for vRA

- Automatically creates service catalog items for vRA catalog items.
- Allows users to request vRA Catalog Items from ServiceNow service catalog.
- Automatically updates the CMDB when requests in vRA finish.
- Request catalog items on behalf of specific vRA users from ServiceNow
- Control user and group access to specific catalog items.
- Assign approval policies.  Supports multiple stages of user and group approval.
- Trigger incidents when vRA catalog requests fail.

**Change Management**

Create and assign approval policies to catalog items.

- Supports OOTB ServiceNow approval processes.
- Enables the easy creation of custom approval policies in ServiceNow.
- Supports multiple stages of group and user approval.
- Supports change windows, meaning that automated requests will execute in a user specified change window.

**Incident **** Management**

Trigger Incidents and assign incidents to support groups automatically when problems in the environment are detected such as:

- Connectivity issues between ServiceNow, MID Server, and external systems.
- Authorization issues between ServiceNow and external systems.
- Catalog request failures for provisioning and day 2 operations.
- CMDB operation failures.

**Robust Error Handling**

Automatically detects and analyzes errors encountered during automated processes.

- Analyzed errors are automatically presented in a dashboard that described their root cause.
- High impact errors trigger the automatic creation of incidents.

**Support Levels**

Assign support groups to various criteria so that the proper groups are automatically notified when issues are encountered.

- Assign support groups and level of impact for specific classes of errors.
- Assign support groups for specific external system endpoints.