Introducing Tech Mahindra Telco Digital Marketplace, a unified platform, powered by ServiceNow, that empowers CSPs to streamline their operations and deliver seamless next-generation services. With simplified bundling, pricing, and faster time-to-market, CSPs can quickly launch innovative services and support the entire customer journey. By leveraging the power of Tech Mahindra Telco Digital Marketplace, CSPs gain efficiency, agility, and customer satisfaction, capturing the full potential of the digital era.

Results/Outcomes:

- Connect telecom systems: Unify systems and technologies on one platform.
- Faster time to market: Quickly launch new services with simplified bundling and pricing.
- Support the entire customer journey: Improve experiences, promote cross-selling, and reduce the cost of care by creating one place for business customers to buy, use, and get support across all service lines.

Functional Features:

- User Friendly customer portal
- Service Management
- Cloud Management
- Order Management
- Case Management
- 360° customer view
- Communication and collaboration

Technical Features:

- TMForum eTOM compliant
- TMForum OpenAPI compliant
- Template emails
- Auto notifications
- Chatbots
- Integration with CRM, Billing and Order
- Microsoft Azure Platform Management