Hexaware Platform Inspector (HPI) provides a single pane of glass enabling resilient platform administration and governance along with a library of hundreds of best practices checks and other important KPIs, Reports, and Indicators. Major feature includes:

**+ Platform Performance & Monitoring:**   Analyzes any pitfalls in the instance performance caused due to misconfigurations and rates the health of the platform on several parameters.

**+ Code & Data Quality:**  Considers all the implementation’s best practices to analyze the configuration and customization done on OOB and then provides suggestions to work on those findings.

**+ Automation & Integrations:**  Provides insights into all the integrations running and suggests automation and improvement areas.

**+ Upgradability: ** Makes platform upgradation exercise smooth as OOB customization can be identified in advance.

**+ User Experience:**  Scan areas where user experience can be enhanced, and adaptability can be increased.

- Enhance ServiceNow performance & manageability to improve user adoption & satisfaction
- Improved development quality through best practice scans & recommendations
- Severity-based calculation of instance health
- Monitor the integration usage & ensure a seamless experience across the entire chain of service
- Optimize the ServiceNow license utilization
- Ensure platform security by highlighting vulnerable configurations.
- Good view on usage and adoptions of the portal, VA, Catalogs and Knowledge Base