EY Connected Manufacturing enables our industrial clients to digitally connect and engage their workforce, eliminating low-value activities and positively impacting retention and skill gaps. The offering combines EY’s best-in-class manufacturing knowledge with the ability to scale operational excellence on ServiceNow platform. Unique accelerators empower key operational excellence (OpEx) processes, resulting in a paperless shop floor, rapid information flow from shop floor to top floor, security, process standardization, and immediate calculation of KPIs.

Results/Outcomes:

- Leverage agile operations: ‘Just-in-time’ floor management, operations monitoring, identification of issues, data-driven actions, and AI-assisted prioritization.
- Enable automation: End-to-end digital workflows for increased efficiency, productivity, transparency, and improved worker experience.
- Deliver human-centered innovation: User-friendly one-stop solution for continuous improvement, employee empowerment, and innovation.

Functional Features:

- Digital workflows to automatically route tasks to appropriate teams
- Intelligent case management, omnichannel support, and live dashboards for real-time status updates
- Integrated compliance for automated alerts

Technical Features:

- Process is automated leveraging SN app engine for workflow automation
- Integrations setup with external systems and rule-checks built into the system