Seamlessly and securely manage your organization’s devices with the ServiceNow integration with BlackBerry UEM.

The integration of ServiceNow Workflow Designer and BlackBerry UEM enables IT admins to automate a variety of the most frequently leveraged and otherwise manual device management tasks. A one-time implementation of a collection of actions in ServiceNow (spokes) communicate with the BlackBerry UEM API and, in tandem with the ServiceNow Flow Designer, compose workflows and automate UEM processes from a single location.

* **Assign activation profile/generate activation password:** activation profiles specify how many and what types of devices a BlackBerry UEM user can activate and the type of activation to use for each device type. Through this action, IT administrations will be able to automatically generate and send an activation password to a user, and optionally send activation instructions via email, upon the trigger of this event through a user facing ServiceNow form.
* **Add user to user group:** add a user (identified by an email address that exists in BlackBerry UEM and Service now via Active Directory) to a group in BlackBerry UEM (identified by a group name in BlackBerry UEM).
* **Assign IT profile/policy to a user:** assign a policy to a user.
* **Assign an application to a user:** assign an application (identified by a package id) to a user.
* **Manage administrator roles for a user:** assign (add or replace) the given user’s administrator role with a specific administrator role
* **Retrieve user devices:** return a list of activated devices a user has assigned.
* **Delete user:** remove a user from UEM during an automated offboarding process
* **Send commands to user device:** send different commands to user devices. Various device commands are represented by individual spoke actions. There is a broad list of device commands available with the most prevalent use cases being:
* Delete device data
* Delete Work space data
* Enable Work space/disable Work space
* Enable lost mode/disable lost mode
* Lock device/unlock device
* Lock Work space
* Reset Work space password