Swisscom Incident Integration
Create a supplier task and pass it to Swisscom through the Swisscom Incident Interface
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v5.9.10
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Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 18 | -18 |
| 26 days of no change | ||
| 2026-03-31 | 17 | +1 |
| 116 days of no change | ||
| 2025-12-04 | 15 | +2 |
| 183 days of no change | ||
| 2025-06-03 | 14 | +1 |
| 40 days of no change | ||
| 2025-04-23 | 13 | +1 |
| 72 days of no change | ||
| 2025-02-09 | 12 | +1 |
About
The Swisscom Incident Integration helps customers to transfer incidents from their ServiceNow instance to Swisscom. Swisscom then acting as the 2nd Level Support.
As most customers have a more or less customized version of the OOTB ServiceNow Incident process the integration with the incident is kept at an absolute minimum.
Most customers use the application as a base to do a full integration. However it can be used as is.
The implementation costs are based on time & material. We estimate 5 days. Please ask for a quote.
Key Features
Swisscom Incident Integration Pass an incident to swisscom.
Version History (10)
v5.9.10
2026-06-25 14:46:47
Release 5.9.10
New
Add option to make incoming attachment names unique
Add option to execute retry messages as non system user
Fixed
Optimize ca...
v5.8.16
2026-06-08 04:55:16
Release 5.8.16
New
Set "Read only option" for ReadOnly fields as required for Australia release
Add functionality to resolve and reopen Supplier I...
v5.7.24
2026-05-26 05:47:34
Release 5.7.24
New
Add option to avoid sending and receiving technical CIs
Add option to create WorkLogs with incident number on customer and...
v5.6.3
2026-03-24 14:34:04
Release 5.6.3
Fixed
Correct issue with missing fields for inventory import
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v5.5.47
2026-03-05 06:48:48
Release 5.5.47
New
Add option to send REST messages via MID Server
Add option to sync incomming Work Logs as Customer comments to the inciden...
v5.4.49
2026-01-05 12:50:07
Release 5.4.49
New
Added option to resolve Supplier Incident, when main Incident is resolved
Added option to create Supplier Incident, when ...
v5.3.33
2025-10-30 12:01:52
Release 5.3.33
New
Added data sources to import Swisscom services and resources
Added option to map services directly via id without using th...
v5.2.03
2025-08-12 04:53:51
Release 5.2.3
Fixed
Issue with date format in work logs corrected
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v5.2.01
2025-08-04 04:46:40
Release 5.2.1
New
Enhanced mapping for swisscom services
Include new Swisscom urls
Fixed
Date format in function Glide2ISO improved
Only allow k...
v5.0.11
2025-03-06 15:38:18
Release 5.0.11
Fixed
Fixed error on 'Create Supplier Task' when Impact and/or Urgency is empty.
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ID: 4c82c74f1baa8c9008114225bd4bcb85 · Published: Jun 2026 · Updated: Sep 09, 2026