HR services are the starting point for HR case creation and define the request to fulfillment process for that case type. You can create new or modify existing HR services, as well as configure them to be available for internal use only or for employee self-service.

Use this new Employee Experience Pack as a blueprint for adding new HR services to your catalog for:

* Family Care Leave of Absence Request
* Medical Leave of Absence Request
* Military Leave of Absence Request
* Jury Duty Time Off Request

\*\* Support is available on the ServiceNow community linked under "Supporting Links and Docs" on right side of this page. \*\*

See the release notes below.