Knowledge AI Assistant
Enhance your knowledge management with the power of ChatGPT
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 24 | -24 |
About
The Knowledge AI Assistant is a cutting-edge application designed to streamline the knowledge management process for ServiceNow agents. By integrating ChatGPT, the application enables users to create, update, and enhance knowledge articles more efficiently. With a simple to use interface, it allows knowledge authors to describe the article they want created or the improvements they want made and ChatGPT will do the rest.
Knowledge AI Assistant feature is also seamlessly integrated into our premium app, Athena. Explore its additional capabilities here: https://store.servicenow.com/sn\_appstore\_store.do#!/store/application/d8b99f2a1b8a3d100992dbd2b24bcb0a/
Key Features
- GPT article authoring from a simple description
- Article contents can be edited by describing the changes to make. E.g.
- Translate to another language
- Add additional information
- Remove technical jargon
- Full HTML support for well formatted articles
- A ChatGPT spoke is included with this application which can be used to bring generative AI to other areas of your platform