In light of the COVID-19 pandemic, organizations across the globe are experiencing a shift to a work-from-home (WFH) model of operations for their employees. There is a critical need for organizations to mobilize quickly to support the infrastructure of a digital workforce. This Virtual Agent Work-From-Home Starter Pack offers a quick start and templates to:

1. Keep employees up to date on how the organization is responding to the health crisis (FAQ).
2. Provide relevant resources as employees transition to work-from-home, including troubleshooting tips and guides for critical IT collaboration tools.
3. Enable employees to submit tickets for help with IT-related issues.

The Virtual Agent WFH Starter Pack consists of a set of sample topics with these key functionalities:

- Addressing employee questions through a COVID-19 FAQ.
- Troubleshoot popular collaboration services including Zoom, Cisco Webex, Slack, and Microsoft Teams.
- Creating IT tickets for unresolved issues.

**Please note that all content provided in the Virtual Agent Work-From-Home Starter Pack is sample content and you should review and update all content based on your internal requirements and legal obligations.**

\*\* Support is available on the ServiceNow community linked under "Supporting Links and Docs" on right side of this page. \*\*