With Infosys Live Operations for Telecom, powered by ServiceNow, telcos can accelerate their business and network operations. This offering creates a sentient operations ecosystem, enabling end-to-end visibility across the BSS-OSS-NMS stack and the ability to auto-heal. The offering can help telcos to make data-driven decisions, improve customer communication, automate tasks, and receive business enhancement recommendations. By adopting Infosys Live Operations, telecom companies can transform their operations, enhance customer experience, achieve operational excellence, and improve profitability.

Results/Outcomes:

- Complete end to end view of the business: Single unified interface providing the runtime view of process flows and understand happy vs un-happy states that each process instance is in.
- Zero touch remediation: Remove repetitive manual activities through automation of end-to-end process tasks.
- Improved profitability: Reduce expenses while driving revenue through insight-driven opportunities for cross-sell and upsell.

Functional Features:

- Supports B2B and B2C scenarios
- End to End Process Visibility
- Operations Dashboard
- Zero touch remediation
- Predictive operations
- Auto-healing functions
- Business Insights

Technical Features:

- Integration with BSS/OSS/NMS
- Graphic dashboard
- Pre-integrated with TSM, TSOM and OMT
- Event based, managing Alarms, ordering events and CMDB data