Verizon Digital Enablement Platform
by Verizon Enterprise Solutions Inc
Verizon's integration option for our wireline enterprise customers to manage incident events via their Servicenow software.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 12 | -12 |
| 88 days of no change | ||
| 2026-01-28 | 13 | -1 |
| 14 days of no change | ||
| 2026-01-13 | 14 | -1 |
| 1 days of no change | ||
| 2026-01-11 | 15 | -1 |
| 202 days of no change | ||
| 2025-06-22 | 14 | +1 |
| 162 days of no change | ||
| 2025-01-10 | 13 | +1 |
About
Verizon Integration with Customer in following topics
**Incident Management**
- Exchange of Incidents between Verizon and customers
- Alerts related to an incident Trouble Ticket are available to customers
- Incidents will be augmented with customer nomenclature
- Verizon will ingest incident data relating to events adjacent to or related to Verizon managed services
**Problem Management**
- Exchange of Problems between Verizon and customers
- Alerts related to an Problem Ticket are available to customers
- Verizon will ingest investigation and resolution data supporting problems related to Verizon managed services
**Change Management**
- Business context around Verizon initiated changes and automates technical assessment of basic changes
- Verizon will augment change tickets with customer nomenclature
- Enhanced analysis of the ‘business impact’ of a change
- Verizon will ingest customer changes related to (impacting) Verizon managed infrastructure
**CMDB **
- CI Reconciliation + Synchronization
- CMDB (service inventory) is made available to customers
- Verizon augments our own CMDB with customer data such as customer nomenclature and references
Key Features
**Summary**
Verizon Integration application contains the step-by-step process to configure specific parameters within the customer’s ServiceNow instance to raise tickets with Verizon and track their progress until resolution
**App Features:**
This application provides a two-way bonding between Verizon and customers for the following modules of functionality:
Incident Management
Problem Management
Change Management
Configuration Management