EPI-USE HR 2.0 is an Employee Experience offering, powered by ServiceNow, which provides HR a 360-view, and simplifies the cross-platform processes to improve employee flow of work. The offering enables HR service delivery through pre-built end-to-end ServiceNow HR workflows for cross-platform processes, and intelligent integrations with your enterprise’s HCM, payroll, and talent management solutions – synchronizing employee data and HR work. HR 2.0 supports employees by providing a unified employee experience where the Employee Center Pro acts as the focal point of contact for employees’ HR needs.

Results/Outcomes:

- Improve efficiency: Improve HR agent productivity by automating end-to-end workflows across platforms.
- Enhance employee experience: Unified portal for all requests related to HR, Payroll, Workforce and Talent Management.
- Intelligent integrations: Aggregate data and functionality from external systems into HRSD and unified portal.

Functional Features:

- Seamless integration with HCM, Payroll, Workforce, and Talent Management systems 
- Expand on the functionality of Lifecycle Events and Employee Journeys 
- Improving HR process efficiency with automation and analytics
- Improved tools for Employees to access HR Services and information
- Access to EPI-USE's 30 years of HR & Payroll best practice experience

Technical Features:

- Cross-platform workflow automation (ServiceNow, SuccessFactors, S4/HANA, Workday, ADP, UKG)
- Curated content from external HR systems for Employees on Employee Center and Employee Center Pro
- Expanded Virtual Agent topics, topic blocks, and conversations through compiling cross-platform data
- Expanding Now Intelligence (PA, Reporting, AI) depth through leveraging aggregated data on employees and HR service delivery