Transform Managed Service Providers’ (MSP) technology stack and reimagine operations to boost customer experience, revenues, and profits. This framework reveals a real 360º view of customer data at every agents’ fingertips, providing a customer-centric view of a service portfolio that shows all entitlements and related consumption of services. It provides reporting that helps proactively understand impacted customers; a CRM connected in real time, so that Agents and Salespeople understand the state of the account at any given time; and an omnichannel one-stop-shop for customer experience for anything related to service offerings, assets, or billing. Building a robust service portfolio using TPSM and Domain Separation becomes the foundations to driving down cost, increasing profitability, and improving customer satisfaction. 

Results/Outcomes:

- Maximize value and success: Establish the right platform for support with standardized processes.
- Strengthen governance and security: Use a multi-tenant environment to improve visibility across customers and secure data.
- Improve customer experience: Enable faster onboarding, deeper insights into service offerings, and minor customization.

Functional Features:

- Domain Separation
- TPSM
- ITSM
- CSDM
- Service Bridge
- Integrations: CRM, ERP

Technical Features:

- Multi Tenancy
- All ServiceNow modules within the technology stack configured to work in concert
- Personalized entry and exit points for companies of all maturities
- Integrated third party tools and customer instances to ensure ServiceNow is the single source of truth