Intact and ServiceNow have jointly created a solution called Intact Rapid IT Modernization to address the challenges faced by organizations struggling under technical debt and legacy systems managing services and operations. The offering provides a guaranteed migration and modernization to ServiceNow, focusing on multiple IT Service and Operations Management systems, including Micro Focus, BMC Remedy/Helix, and Cherwell. Intact's Rapid Outcome Framework (ROF) enables customers to better understand and use out-of-the-box (OOB) capabilities to reach outcomes quickly. With the Fixed Price Outcome-Based Managed Service subscription, customers gain a modern Service management platform with tight cost control and reduced risk.

Results/Outcomes:

- Customer experience: Enable customer to better understand and use OOB capabilities to reach outcomes quickly. 
- Planning and modernization: Take advantage of the modernized IT Platform and create demand management process to manage the demand that follows the initial implementation to a modern platform. 
- People experience: Influencing user enablement from the beginning, through communications, and providing users with all the support needed, is the key to achieve user adoption and a successful migration.

Functional Features:

- One UI across platform
- Mobile apps+web provide native usage
- Tools available to analyze and facilitate upgrades

Technical Features:

- No/low code technologies
- OOB features minimize need to customize
- Consistent schedule of releases and feature/capability growth
- Wide range of integration technologies – pre-built