Workforce Optimization for HR
Enhancing managerial efficiency and productivity via effective workforce optimization across HR
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2025-09-10 | 5 | - |
| 49 days of no change | ||
| 2025-07-22 | 4 | +1 |
| 126 days of no change | ||
| 2025-03-17 | 3 | +1 |
| 58 days of no change | ||
| 2025-01-17 | 2 | +1 |
| 78 days of no change | ||
| 2024-10-30 | 1 | +1 |
About
Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team’s productivity, schedules and respond to adhoc changes in real time, all from a single place.
Its benefits include:
_Boost team productivity_ and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.
_Break cross-team silos_ and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.
_Forecast agent demand with precision_ by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.
_Empower your agents_ with the skills they need to succeed using internal and external learning management platforms.
Key Features
* Manager landing page - a single-pane view into key metrics and KPIs.
* Scheduling - publish, manage, and access schedules from a single location.
* Team Performance - gain a 360° view of each agents work, schedule, skills and training.
* Coaching - access and manage skills and training using ML/ AI powered skill and learning recommendations.
* Forecasting - visualize and validate demand forecast based on historical workload