Microland's IntelligeniTM AutomatedOps, powered by ServiceNow, is a SaaS-based Enterprise Service Management platform that integrates full-stack observability with AI-driven automation, boosting efficiency, and enhancing user experience. It dramatically reduces incident resolution time, simplifies implementation, and ensures compliance and accuracy in CMDB deployment. This offering redefines service management, enabling pre-configured best practices and smart workflows that lead to tangible improvements in business agility and operational resilience.

Results/Outcomes:

- Enhanced User Experience: Improves resiliency and response time for service requests.
- Optimized Operational Efficiency: Simplifies processes and better manages IT resources.
- Accurate CMDB Visibility: Optimizes procurement and maximizes service availability.

Functional Features:

- Smart IT and Business workflows
- Automated JML
- HR Service Delivery
- Workplace Service Delivery

- Pre-configured ITSM Best Practices
- Omni-channel Accessibility

Technical Features:

- Enterprise Service Management
- Full Stack Observability
- Automated Self-healing Bots
- Transactive Change Engine
- Pre-built Templates
- ITSM, IT Infra & Apps Analytics through intuitive dashboards
- OOTB integrations with ServiceNow platforms